Mission

To provide high quality, stable, comprehensive, and cost-effective insurance products and other services designed for and by member hospitality properties.

We accomplish this mission by:

• Developing long-term relationships with our members built on trust, confidence, and shared values;
• Demonstrating financial success by striving to keep costs down, products affordable, and prices reasonable;
• Ensuring that the design of our products and services will meet the needs of our customers;
• Ensuring that our member’s claims are resolved in an equitable, timely, and effective manner;
• Providing effective loss control and risk managements services; and
• Being an employer of choice among similar organizations in order to attract and retain the most talented staff.

Vision

To be the first choice among independent hospitality properties for insurance products and other services through a member-owned and -managed organization.

Values

• We value our partnerships with our member resorts. Establishing and maintaining long-term relationships allow us to better anticipate and respond to the needs of our members, develop loyalty, and create stability for the organization.
• We value knowledge, both of our member properties and as risk management professionals. Knowledge allows us to provide the best risk management products and services possible to meet and exceed the expectations of our members.
• We value responsiveness to the needs of our members by resolving their issues in a timely way.

Code of Ethics

RHA is member driven and managed. As intermediaries between our member resorts and the companies that provide insurance coverage, we recognize that we must be bound by high standards of ethical conduct. Accordingly, it is our responsibility to RHA members:
 

• To ensure that insurance coverage will be provided by financially stable organizations.
• To ensure that coverages will be specifically designed to meet the needs of resort hotels.
• To provide adequate limits of coverage.
• To ensure that members' insurance claims are resolved in an equitable, timely and effective manner.
• To provide effective loss-control and risk-management services.
• To strive to make the association a superior insurance risk in the commercial marketplace.
• To adhere to the highest professional standards of conduct.
• To present to our members, accurately and honestly, all facts essential to their buying decisions.
• To maintain strict confidentiality of member information.
• To exemplify the best professional standards of this industry.